Customer service

prompt - quick, without delay
query - question or enquiry about service
responsive to complaints - listen, take sb seriously and act
accommodating - willing to understand and help
got back to me - called me with an answer to my query
impeccable - 100% perfect
obliging - willing and happy to do things for you
incompetent - failing through insufficient skill, knowledge or training
impersonal - lacking a personal element
shoddy - poor quality (of service or of goods)
substandard - below the standard expected (often used about actions)
uncooperative - not supportive, unwilling to work together
backlog - number which are waiting to be dealt with
sense of urgency - feeling that your request is important or urgent
exasperating - irritating
put you on hold - make you wait
under guarantee/warranty - having a written promise by a company to repair or replace a faulty product
secure site - web address where no outside person can read your details
privacy policy - rules for protecting personal details
safe transactions - business exchanges which protects, e.g. your credit card from using by someone else
FAQ - frequently asked questions
browse - look at the list of goods/services offered before buying
immediate dispatch - goods will be sent at once
nationwide - covering whole country
more hot deals - a further range of special offers
log in now - enter the webside straight away
at a glance - with one look you can see the whole range
killer bargains - the best special offers possible
chore - (negative) feel of duty
customer helpline - channel of communication to complement face-to-face contact
customer allegiance - customer loyalty
customer retention - keeping customers loyal
customer defection - loosing customers
churn - number of customers who go to another provider or stop using the service altogether each year
marketing networks - a number of companies working together
feedback - comments from customer
enhance - make better
pass the buck - avoid responsibility
get to the bottom of the problem - find the real cause of something
it was the last straw - the last in a series of irritating events
got straight to the point - talked about the subject directly
slipped my mind - forgot to do something
ripped off - paid far too much for something
talking at cross purposes - misunderstanding what someone else is referring to
woe - sadness
gift voucher - an extra gift enclosed to the product